PREREQUISITES: Computer Applications or IC3 Certification, Intro to Computers, and C or better in A+ and Network +

Self management and soft skills to provide help-desk customer service and support including processes and associated technologies in a technical or non-technical environment. Additionally, this course provides an in-depth look at the process associated technologies available for customer service and support in a technical or non-technical environment. It focuses on the technology, tools and techniques involved in how to run an effective help desk. Students will look at the many software options available for tracking and managing data. Course includes hands-on, real-world projects using current help desk software.